ABOUT US

MXS Commerce Inc. is an American electronic data interchange (EDI) outsourcing provider Offices in New York,NY

MXS Commerce provides end-to-end EDI and B2B solutions, standardized and customized integrations, and managed services for small-to-medium and larger enterprises to achieve EDI compliance and e-commerce capability

For more information about our services, please refer to our website:

Http://www.mxscommerce.com

COMMITMENT TO PRIVACY

At MXS Commerce Inc., we value your privacy and are committed to protecting your personal information. In any organization, the privacy of personal information is fundamental.  The purpose of this Privacy Policy is to inform you about our privacy practices, including how we collect, use and disclose your personal information when you visit our website or interact with us by other means.

SCOPE OF THIS PRIVACY POLICY

This Privacy Policy does not apply when we handle personal information on behalf of our customers as a processor or service provider, including when we provide software and tools for transferring data.

We perform these activities solely under our customers’ instructions and in accordance with our contractual agreements. If you are an end user with a relationship with one of our customers, consult that customer’s website for details about their privacy practices and policies.

Clients subscribe to our application and grant access to their employees and other third parties at their sole discretion by creating users who sign in with their email addresses and credentials. Client administrators assign roles to end users, which determine each user’s permissions and access to data within the Client account.

The Privacy Policy summarizes details connected to your personal data relationships with MXS Commerce Inc. with regards to :

• An end user of the application (“end user”)
• A website visitor
• Partners
• Current or prospective client
• Submission of a Job application
• Partnerships

Our Privacy Policy applies to MXS Commerce Inc. as related to our services, which collectively includes:

• the use of the MXS Commerce Inc. application (“application”) 
• the use of MXS Commerce Inc. website (“website”)
• the use of our products and services
• marketing campaigns  

PERSONAL INFORMATION WE COLLECT

“Personal information” means information about an identifiable individual as described under applicable privacy laws.

Personal information does not include any business contact information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, work fax number or work e-mail address.

We may request personal information in the following circumstances:

• When you download articles, eBooks, or data sheets from our website.
• When you contact us by phone or via video conferencing platforms.
• When you request a free trial or product demonstration.
• When you take part in a marketing or sales promotion.
• When you refer a client to us.
• When we or Client Account Administrators grant you access to the application.
• When you or Client Account Administrators upload or enter personal information into the application.
• When you register for or attend a webinar or other event.
• When you attend trade shows or industry networking events.
• When you participate in programs we offer from time to time.
• When you pay for our services.
• When you join a live chat with our support or sales teams.

If you use our website, portal, or emails, we automatically gather information about your device and how you use our site and messages using cookies, web beacons, and similar tools. See the “Device and Usage Data” section for more.

DEVICE AND USAGE DATA

We use cookies and similar tracking technologies to automatically collect information about your computer or mobile device, your use of our website and your interaction with our emails. This information is not usually of a personal nature. It may include IP address (or proxy server), device and application identification numbers, location, browser type, internet service provider and/or mobile carrier, pages and files viewed, searches, operating system and system configuration information, and date/time stamps associated with your usage. We use this information to facilitate the use of our website and for our business or analytical purposes, such as assessing website traffic and tracking search criteria.

If you do not wish to accept cookies, you can adjust your web browser settings so that you automatically deny the storage of cookies or are informed each time a website requests to store a cookie. Previously stored cookies can also be deleted through your web browser. Please refer to your web browser’s help pages for more information. Some areas or features of our website rely on cookies and may not work if you delete or decline cookies.

HOW WE USE YOUR PERSONAL INFORMATION

We use the personal information you provide to run and maintain our website and app and to deliver the services you or your client purchased. We use your information to send updates about products, policy changes, demos, trials, promotions, surveys, feature updates, program participation, and event announcements. We use it to give support and training, complete the transactions you request, and contact you by email, phone, chat, or video. We also use your information for marketing, processing subscription payments, analyzing how people use our site and app so we can improve them, doing market research, running marketing campaigns, and creating sales leads.

Finally, we use personal information to enforce our terms and contracts, prevent fraud and illegal activity, protect the security of our services, and in other ways we disclose when we collect the data or as the law allows.

HOW WE SHARE YOUR PERSONAL INFORMATION

MXS Commerce treats Personal Information with care and protects it. We share Personal Information only in the following circumstances:

• With your consent.
• To comply with law when required by applicable law, a government request, judicial proceeding, court order, or other legal process.
• To fulfill contract obligations necessary to deliver services or honor commitments to you or our customers.
• For legitimate business interests when such sharing is lawful and consistent with those interests.

Examples of recipients

• Vendors and third-party service providers who perform business functions on our behalf.
• Professional advisors such as lawyers, accountants, and insurers.
• Law enforcement, courts, and regulatory agencies when required or permitted by law.
• Potential buyers or counterparties in the event of a merger, acquisition, or sale of assets.

We may record video conferences and training sessions in which you participate to evaluate and improve our staff’s communication skills and to provide a recording to you if requested. We will announce any recording at the start of the meeting.

YOUR CONSENT

We will collect and process your personal data only when we have a lawful basis to do so. When you visit our website and provide personal information, we process that data on the basis of your consent. As an application end user, you consent to our collection of your personal information when you first log in. Your employer controls the account and may upload or share additional personal information; it is the employer’s responsibility to ensure that any collection, use, or sharing of that data complies with applicable laws. Where we rely on consent to process personal data, you may withdraw or refuse that consent at any time.

If you wish to withdraw your consent to our collection, use, or disclosure of your personal information, contact us using the details below. We will honor your request to the extent permitted by applicable law and our contractual obligations. Withdrawing consent may prevent us from continuing to provide certain products or services.

OPTING OUT OF MARKETING COMMUNICATIONS

If you no longer wish to receive marketing emails from us, opt out by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us using the details below. Opting out of marketing emails does not prevent us from sending you communications related to your use of our products or services or other necessary messages.

YOUR RIGHTS

We provide the same range of services to all clients and end users. The following rights apply to everyone, regardless of location or local privacy laws.

Access and copy

You can request information about the personal data we hold about you or ask for a copy of that data. If you supplied personal data, contact us to receive a summary or a copy. End users can also view personal data by logging into their account or by asking their employer for details.

Correction and update

You can correct or update your personal information, or ask us to do so on your behalf. Make changes directly in your account or contact us at Privacy@EDIgateway.com to request updates.

Notice about collection and use

You have the right to be informed about what personal information we collect and how we use, disclose, and protect it. This Privacy Policy explains our practices and additional privacy notices may be provided when you give us information.

Deletion

You may request deletion of your personal information at any time. We will respond within a reasonable timeframe and explain if we cannot comply and what options remain available to you.

Data export

You can request that we export all personal information we hold about you in a machine-readable format.

Restrict processing

You may ask us to restrict how we process your personal information.

To exercise any of these rights, contact Privacy@EDIgateway.com

We do not use automated decision-making to process personal information.

If you object to how we handle your request, you may have the right to make a complaint to the Privacy Commissioner of Canada or the applicable provincial privacy commissioner.

If we are processing your personal information on behalf of our customer, we may refer your access or correction request to that customer.

DATA SECURITY

We maintain physical, organizational, and technical safeguards to protect your personal information against loss, theft, unauthorized access, use, or disclosure.

How we protect data

• Employee and agent training: All staff with access to personal information receive training on safeguarding those data.
• Access limitation: Access to personal information is restricted to employees or agents who need it to perform authorized duties.
• Technical protections: Electronic personal information is protected using measures such as firewalls, access controls, and encryption.

Limitations and breach response

• We cannot guarantee that our safeguards will always prevent every security incident. If a security breach occurs, we will promptly take steps to mitigate harm and will notify you when there is a real risk of significant harm or as required by law.

Your role in protecting data

• You must help protect your account information. If you create an account, use a strong, unique password and do not share it with others.

If you believe your personal information is no longer secure, contact us immediately at Privacy@EDIgateway.com

RETENTION AND STORAGE OF PERSONAL INFORMATION

We keep your personal information only as long as needed to achieve the purposes for which it was collected and as permitted or required by applicable law.

Cross-border transfers

We may transfer personal information outside Canada for processing or storage by our service providers. While your information is located in another country, it will be subject to that country’s laws, which may differ from Canadian privacy laws and could require disclosure of your personal information to local authorities.

Retention principles

• Purpose limitation: Personal information is retained only to fulfill the original purposes for which it was collected.
• Legal compliance: We retain information for any additional period required by law.
• Secure storage: Personal information held for retention purposes will be stored using appropriate safeguards.

THIRD-PARTY WEBSITES AND SERVICES

We may link to third-party websites for your convenience and provide options to purchase, subscribe to, or use products and services offered by third parties. Those websites, products, and services follow their own privacy practices and are governed by the third party’s privacy policies.

What this means for you

• Different policies: This Privacy Policy does not apply to third-party sites, products, or services.
• No responsibility: We are not responsible for the privacy practices or content of third parties.
• Review recommended: Before using a third-party website, product, or service, review its privacy statement to understand how your personal information will be handled.

REVISIONS TO THIS PRIVACY POLICY

This Privacy Policy was last updated on the date shown at the top of this page. We may update this Policy from time to time ensure our privacy compliance standards remain in alignment with applicable regulations. We encourage you to review this Policy frequently to remain informed.   Unless otherwise stated, any revised Privacy Policy becomes effective immediately upon posting to our website. We may also notify you of changes by other means.

HOW TO CONTACT US

All comments, questions, concerns, or requests regarding your personal information or our privacy practices should be forwarded to our Privacy Officer at Privacy@EDIgateway.com